The 10 principles that will help you define your business capabilities are:
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Capabilities define what a business does, not how a business does something.
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Capabilities are nouns, not verbs.
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Capabilities are defined in business terms, not technical terms.
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Capabilities are stable, not volatile.
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Capabilities are not redundant.
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There is one capability map for a business.
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Capabilities map to, but are not the same as, a line of business, business unit, business process, or value stream.
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Capabilities have relationships to IT deployments and future-state IT architecture.
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Automated capabilities are still business capabilities -- not IT capabilities.
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Capabilities are of most value when incorporated into a larger view of an enterprise's ecosystem.
http://www.cutter.com/consulting-and-training/business-architecture-quick-start.html
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