Designing Operating Models

http://www.ashridge.org.uk/Website/Content.nsf/wOPN/Designing+Operating+Models~Business+Model+and+Operating+Model?opendocument

 

An Operating Model is part of a Business Model: it is the engine that makes the Business Model work.

 

A Business Model defines the target customers and the offer to those customers, but it also defines the offer to other important stakeholders.